Refund policy

We want you to be happy with your order. If something is not right, email hello@vanguardurban.co.uk and we will help.

Your 14 day right to cancel
Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of receiving it. Tell us within those 14 days, then return the item within 14 days of telling us. The item should be unused and in its original packaging. We refund the full price and the standard outbound delivery cost. You cover the cost of returning the item unless it is faulty.

Our 30 day returns promise
On top of your legal rights, we accept change of mind returns within 30 days of delivery. The item must be unused, with tags, and in its original packaging. Contact us first for a returns authorisation and instructions. You cover the return postage for a change of mind return. Items sent back without requesting a return first cannot be accepted.

Faulty, damaged or wrong items
Please check your order when it arrives. If anything is defective, damaged or not what you ordered, contact us straight away. We will put it right with a repair, replacement or refund and we cover the return postage. This does not affect your rights under the Consumer Rights Act 2015.

Non returnable items
For hygiene reasons we cannot accept returns on personal care goods once opened. Gift cards cannot be returned.

Sale items
Sale and promotional items can still be returned under your 14 day cancellation right and if they are faulty. A discount at the time of purchase does not remove your legal rights.

Refunds
Once we receive and check your return we refund your original payment method within 10 business days. Your bank may take a little longer to show it.

Vanguard Urban is a trading name of Spritely HQ Ltd, registered in England and Wales (company number 16211084). Returns and contact address: 562 Burnley Road, Rossendale, BB4 8NE. Email: hello@vanguardurban.co.uk